Our Bar Staff are a part of the Customer Experience Team, who are responsible for ensuring all patrons who visit Opera Holland Park have the best possible experience in a healthy, safe and secure environment.

Bar Staff are responsible for preparing the public and VIP bars for service, taking orders and pre-orders, preparing and selling alcoholic and non-alcoholic beverages, interacting with customers, serving snacks and drinks, and assessing customers’ needs and preferences in order to make recommendations.

 

Personal Specifications

We are looking for Bar Staff who are welcoming, personable, confident and reliable. For this role, we welcome those with relevant experience as well as those who will display potential: we want someone who is committed to exceptional customer service and high-standards in everything they do. Successful applicants will be team players who will represent Opera Holland Park and its values throughout the summer season.

If you’ve worked in a hospitality or other customer-facing environment, that’s fantastic; what’s equally important is that you can show us that you are highly motivated, open to new ways of working and ready to meet that challenge.

We are heading into a very exciting time for Opera Holland Park, and we need a welcoming Bar Team with integrity and openness to support the company in delivering a successful 2022 season.

 

Areas of responsibility

  • Preparing the bars for service
  • Greeting customers and creating a welcoming environment
  • Using the till to take orders and payments, potentially including handling cash
  • Serving drinks at the bar or at patrons’ seats
  • Keeping the bar clean and well-stocked
  • Dealing with any disturbances in a polite but firm manner

The duties and responsibilities outlined in this job profile are indicative of the role; however, they are not exhaustive and may be subject to change. In addition, you will be required to undertake other reasonable duties as directed by your manager.

 

Equal Opportunities

Opera is for everyone. We commit to creating opera for all people, and working with all people to create opera. We believe it is essential to nurture new and diverse talent, onstage and off. The more diverse our workforce, the stronger our community and the better able we are to achieve these aims.

We are particularly keen to receive applications from people who experience racism, disabled people and LGBT people, as these groups are currently under-represented at Opera Holland Park.