The primary objective of the role is to welcome customers, paying attention at all times to their needs and dealing with issues as they arise in an efficient and calm manner. The successful applicant will also work alongside the Site Manager and the Bar and Hospitality Manager to ensure a healthy, safe and secure environment for audiences at the theatre.

Day in the life

Every day looks a little bit different, but a typical day might include arriving at the theatre before the Front of House team arrive to liaise with the Bar & Hospitality Manager about specific events and functions on that day, and the Ticketing and Box Office Manager about any specific customer requirements. You will then lead a Front of House team meeting before shifts start and customers start arriving on site. You will be responsible for ensuring that the site is ready to open on time, and give clearance with the Site Manager and production team to give clearance for the performance to start. Throughout the performance, you will be managing your team with enquiries, ensuring excellent customer service, scheduling Front of House announcements and working with the Site Manager to ensure the site looks presentable at all times. After the performance has finished, you will ensure the safe exit of customers from the theatre, and complete a show report to distribute to the wider team.

Practicalities, role expectations and accessibility

The Front of House Manager position will be based at the Opera Holland Park Theatre, which is in the middle of Holland Park, and is mostly canopied. They can expect to be exposed to the elements for the duration of the festival season, from extreme heat, to the cold and wet.

The role will require a lot of standing and walking during each shift.

The role requires a positive attitude, confidence, and a high degree of diplomacy. As it is public facing, unexpected situations will arise regularly, and no day is the same.

How to apply
To learn more about the role and to apply, please download the Application Pack.