Read our answers to FAQs relating to Opera Holland Park Membership and the upcoming 2021 Season.
What are the plans for the 2021 Season?
In 2021 we will be bringing you three new productions of Mozart’s The Marriage of Figaro, Janáček’s The Cunning Little Vixen and Mascagni’s L’amico Fritz, a revival of our celebrated 2018 production of Verdi’s La traviata and a co-production of Gilbert and Sullivan’s comedy, The Pirates of Penzance, with Charles Court Opera.
We’re also excited to announce British Youth Opera, a training company with which many of our artists and creatives have cut their operatic teeth, will also be making their Holland Park debut in August 2021.
For more information about our 2021 Season, visit this page.
Will there be social distancing?
Yes. To ensure the safety of all our staff and patrons, we have asked the internationally renowned set designer, takis, to help us come up with a new theatre design that offers both a safe environment and a more immediate theatrical experience. In order to ensure social distancing, seating capacity for each performance will be greatly reduced to seat fewer than 400 people, rather than our normal 1,001. The reduced seating capacity means that have also scheduled more performances than usual, to ensure that no one misses out on a ticket.
Other areas we are making changes to include, how we can open up the Ensemble, how we can create greater space in the toilets (and where the spaced queue will be), and the Box Office location. For the bar, tea and coffee stations and the programme desk, we are introducing a number of different options to prevent crowds, such as pre-ordering drinks, and offering service to some seats. As these plans develop, we will update you with more detailed information.
Will we get wet if it rains, like we did in the summer?
No. Even though there will be fewer people to protect during our performances, we will still be erecting the canopy in 2021, so you won’t have to worry about inclement weather. The canopy stretches many metres above the seating, allowing for ample ventilation.
What about picnics?
Changes to the theatre site to facilitate social distancing are likely to impact some, if not all of our usual picnic spaces. At the moment we don’t think it is possible to safely host picnics this year. However, we know how much the picnic experience adds to your visits and if we can safely introduce some reduced picnicking capacity, we will let you know.
Will the benefits of my membership still apply?
We understand how important the benefits we offer as part of your membership are. Safety permitting, we are offering as many of these as possible during the upcoming Season. Some changes have been introduced this year to how you redeem some benefits. For some member specific events, such as Post-show Company Drinks adaptations are likely to ensure the safety of all involved. Details of the changes we have now confirmed are listed below. We will keep this page updated with the details as we know them and if you have any questions, please don’t hesitate to get in touch.
Member Pricing on tickets
Silver Members and above will receive the usual £8 discount across all our main-stage productions this year.
If booking online your member pricing will be applied during the checkout process, after you have selected tickets. Please ensure you are logged in.
When booking over the phone, the team will ensure your member pricing has been applied.
Will we receive membership cards?
No. As our team has been working remotely since March 2020, it has not been possible for us to issue physical membership cards this year. To avoid any postal issues by sending cards just before the season, we will be making some changes to how you redeem your complimentary programme and discounts at the theatre bar. See below for details.
Claim your complimentary programme
To simplify the collection process and to avoid the use of vouchers and membership cards that would need to be handled by staff and customers, we will be issuing your complimentary programme on your first visit to the theatre as standard. On your first (or only) visit this Season, you will be able to collect a free programme for the evening’s performance from the collection point at the theatre. All you need to do is give your name to the team when you collect. If you do not want a programme for the production on your first visit, you do not need to collect one and your name will just be added to the list for your next visit, until you wish to collect one. If you would like multiple programmes, you can pre-order programmes (£5) for other productions when booking your tickets.
Member pricing on drinks at the theatre bar
Silver Members and above will receive member pricing at the theatre bar, saving 10% across available food and drink.
If pre-ordering your drinks online or with our Box Office team, your 10% discount will be automatically applied during the checkout process.
Ahead of the Season, you will be sent an email which you can show on your phone or print to redeem your discount at the bar. If you are unable to access the email from your phone, or to print it ahead of time, please do get in touch and we will be happy to assist.
Member pricing for picnic tables
Whether or not we are able to offer Member Pricing on picnic tables depends on whether we can open the picnic spaces during the Season. If we can, then Member Pricing will apply.
For our Envoys and above, the Ensemble will be open this summer. It is likely to look a bit different to allow for greater ventilation and social distancing. We are currently expecting to introduce table service and as such, we are asking you to let us know you are coming in advance by reserving a table when booking your tickets. Due to the introduction of social distancing and table service, we are unlikely to be able to host as many guests each evening as we usually would. To ensure as many of our supporters can enjoy the space as possible throughout the summer, we are limiting the tables to household groups of 2 in the first instance. Should restrictions on the space change, we will let you know. You will be asked during the booking process to reserve your table of 2 for the evening. Should you forget or change your mind about wanting to attend after booking your tickets, please contact the team on email@example.com and we will be happy to help.
We are pleased to offer our Gold Members, Envoys, Ambassadors and Benefactors up to two complimentary tickets to one of the dress rehearsals for our 2021 productions (excluding The Pirates of Penzance). Booking for dress rehearsals will open on Wednesday 28 April at 10am. The same social distancing rules will apply to dress rehearsals as our ticketed performances, which means that there will be far fewer seats available than usual. We expect demand for these seats to be extremely high and unfortunately cannot guarantee availability. We suggest booking as soon as possible on 28 April to avoid disappointment. In order to maximise our auditorium space and enable as many supporters as possible to attend a dress rehearsal, you will not be able to split your two tickets between two different rehearsals.
Following the success of our weekly Positive Distractions series during the first lockdown, we’ll be sending out a Member & Supporter newsletter every month between now and the Season. The emails will include updates on the 2021 Season as well as something to listen to, something to watch and something to read. You will receive these emails as part of your membership, alongside reminders for priority booking dates and key events in the Opera Holland Park calendar. If you would prefer not to receive any emails from us, please contact us on firstname.lastname@example.org or visit My Account to update your contact preferences.
If the Season doesn’t go ahead, can I get a refund of my membership?
No. As all memberships are treated as a charitable donation to Opera Holland Park, they are non-refundable. For full Terms and Conditions relating to Opera Holland Park Membership, visit this page.