Your Safety

Our new auditorium underneath our iconic canopy makes full use of the beautiful natural setting, using reclaimed and sustainable materials and designed by the award-winning set designer, takis. Find out more about what to expect here.

The seating capacity will be reduced from 1000 to 400 to allow for social distancing, customised flexible seating, enhanced personal space and a greater connection to the music and drama from the newly extended stage, which, in turn, allows greater safety for our artists. We are grateful to our Members and Supporters for their generosity in enabling us to offer this exciting new space to our audiences. 

If you have any questions that are not covered below, please do not hesitate to get in touch with us at boxoffice@operahollandpark.com.

19 July onwards

Even though Monday 19 July marks the official end of restrictions, we will continue to keep our current safety measures in place. 

We would particularly like to highlight that:

  • Unless you are exempt, we ask that you wear a mask while moving around the site. Masks can be removed while you are at your seat.
  • We are aiming to go cash free this summer, with contactless card transactions available at our bars.
  • If you or anyone in your party has symptoms of COVID-19, please do not attend the performance. You will be able to contact our Box Office for a refund.

The full list of safety measures can be found below. 

We promise to keep you feeling safe by:

  • Providing allocated seating with socially distanced bubbles (at least 1m apart or 0.5m apart for Carnival Culture in the Park)
  • Cleaning all allocated seating before you arrive
  • Restricting visitor numbers to maintain social distancing at all times
  • Implementing one way pathways wherever possible on the site
  • Stewarding the event to ensure safe distancing while you are taking your seats
  • All OHP staff, volunteers and stewards will wear masks
  • All OHP staff, volunteers, stewards, singers and musicians will be asked to take their temperature before the event and will not attend if symptomatic of COVID-19
  • Operating a paperless and cashless system at the box office and programmes desk (e-tickets only) 
  • Providing hand sanitising stations

In return, we ask that you:

  • Do not attend if you have symptoms, have been notified by the NHS app of being in contact with anyone with symptoms, or suspect you may have COVID-19. If this is the case, you will be able to contact the Box Office for a refund.
  • Show your ticket on a mobile device
  • Keep at least 1m away from all other audience members, musicians and staff at all times
  • Avoid touching seats that you are not using
  • Use hand sanitiser when necessary
  • Wear your own masks or facial coverings as necessary
  • Keep your belongings with you at all times
  • Look out for instructions from OHP staff and stewards to ensure your personal safety

FAQs 

What happens if the performance is cancelled? Will I get a refund? 

If we are unable to hold the performance due to Government restrictions, you will receive an automatic refund, no questions asked.  

 

What happens if I develop COVID symptoms/have a positive COVID test result before I attend the performance?

If you have developed symptoms of COVID-19 or have had a positive test result, please follow quarantine guidance from Public Health England. If your quarantine window falls over the date of an event you have booked tickets for, we will be able to issue you a full refund but we ask that you let us know before 2pm on the day of the performance. Please just contact the Box Office for more information on 0300 999 1000.

 

What does the new seating plan look like, and what are the prices?

Prices for each performance, as well as more information about the new Premium Band A+ seats, can be found on individual production pages for each opera (links below). The new seating plan is located on this page.

Our online seating plan will be divided into pre-sized ‘bubbles’ to allow for social distancing within groups. Although this is not legally required, we felt that we have entered a contract with those who have already booked. You can read our CEO and Director of Opera’s full message about the reasons behind this decision here.  

If you are unable to find a bubble with the right number of seats included, please check any alternative dates or other price bands first, then call the box office on 0300 999 1000 and we will do our best to find a way to accommodate your group while maintaining our social distancing. 

 

What are Premium seats?

A central feature of Opera Holland Park’s redesigned auditorium for the 2021 Season, the Premium Seats offer unparalleled connection to the music and drama on stage. They are grouped around tables according to the size of each bubble, and afford enhanced comfort from the heart of the theatre.

 

What happens if it rains?

There will be a canopy covering both the stage and auditorium. 

 

What about picnics?

Changes to the theatre site to facilitate social distancing mean we are unable to open all of our usual picnic spaces this year. As we know how much the picnic experience adds to your visits we have been safely able to introduce reduced picnicking capacity in our Terrace and the Dutch Garden Lounge. Find out more on our Food and Drink

 

Do I need to bring my own seats?

There is no need to bring your own seats – sanitised seating will be provided.

 

Do your access procedures apply as usual?

Full access information can be found on this page. Unfortunately there are some access offerings, including help with close-contact assistance, that we are no longer able to provide. If you require close-contact assistance, we recommend that you also book a ticket for your companion.

However, we will always do our utmost to help where we can. Please call the Box Office on 0300 999 1000 or email boxoffice@operahollandpark.com if you have a specific request.