Purpose of job
Our friendly and dynamic bar team are responsible for delivering exceptional customer service while
serving a range of drinks and snacks to our audience before opera performances and during the busy
interval.
Working in a fast-paced environment, the bar team ensure that guests have an enjoyable and seamless
experience, assessing customers’ needs and preferences in order to make recommendations.
Successful applicants will have excellent communication skills, a friendly demeanour, and the ability
to multitask effectively.
Areas of responsibility
– Preparing the bars for service
– Greeting customers and creating a welcoming environment
– Taking order and preparing pre-orders through Square
– Serving drinks at the bar or at patrons’ seats
– Keeping the bar clean and well-stocked
Opera Holland Park www.operahollandpark.com
– Dealing with any disturbances in a polite but firm manner
– Working as part of the customer experience team on site (including Duty Manager, Box
Office team and Front of House team) to create a safe environment for staff and audiences at
all times
The duties and responsibilities outlined in this job profile are indicative of the role; however, they are
not exhaustive and may be subject to change. In addition, you will be required to undertake other
reasonable duties as directed by your manager.
Role expectations and accessibility
The Bar Team will be based at the Opera Holland Park theatre, which is in the middle of Holland
Park, and is mostly canopied. Bar Staff can expect to be exposed to the elements for the duration of
the festival season.
The role will require a lot of standing and walking during each shift. The team will be expected to
stock and re-stock the bars, do some lifting of boxes, ice, sort out stock deliveries etc.
Access to the theatre site is step-free via both the East and West Gates. There is a short hill with a
steep gradient at the West Gate, so the East Gate is more appropriate for those using a self-propelled
wheelchair. All further information on theatre access can be found here.
Practicalities
Opera Holland Park will provide a uniform including a rainproof and windproof jacket for colder
days. It will be the Bar Staff’s individual responsibility to keep it clean, ironed and tidy. The company
will also provide umbrellas for rainy days. We will ask Bar Staff to wear their own dark trousers and
sensible shoes. Each typical shift will include a 20–30 minute break. You will need to provide your
own drinks and food.
Person Specification
We are looking for bar staff who are welcoming, personable, confident and reliable. For this role, we
welcome those with relevant experience as well as those who will display potential: we want someone
who is committed to exceptional customer service and high-standards in everything they do.
Successful applicants will be team players who will represent Opera Holland Park and its values
throughout the summer season.
If you’ve worked in a hospitality or other customer-facing environment, that’s fantastic; what’s
equally important is that you can show us that you are highly motivated, open to new ways of working
and ready to meet that challenge.
We are heading into a very exciting time for Opera Holland Park, and we need a welcoming Bar
Team with integrity and openness to support the company in delivering a successful 2026 season.
Essential criteria
– Customer-orientated approach
– Ability to work well within a small dedicated team
– To be thorough and pay attention to detail
– Patience and ability to remain calm, positive and professional when working under pressure
– Ability to be creative and resourceful in problem solving
– Excellent verbal communication skills
– Reliable with excellent time management skills
Desirable criteria
– First Aid/Emergency First Aid, Fire Marshal Training
– Experience in a demanding customer-facing environment, either in the theatre or other
industries
– Experience in working in the drinks industry
– Knowledge of opera, ballet, theatre, and/or other art forms
How to apply
To apply for this role, please:
1. Download the Application Form here (also available in large print here)
2. Complete the anonymous Equal Opportunities Monitoring Survey here.
3. Complete the Application Form, and email it as an attachment (either in Word or PDF format)
to info@operahollandpark.com. Please make sure you demonstrate how your skills and
experience meet the person specification provided, particularly in the ‘Personal Statement’
section.
4. We also accept applications in video or audio format. If you would prefer to apply in this
way, please email a link to your video or audio file to the email address provided.
5. We also accept applications in a video or audio format. If you would prefer to apply in this
way, please email a link to your video or audio file to the address above. As a guideline, you
should aim for a recording of around 3–5 minutes to answer all questions on the Application
Form
The deadline for receipt of completed applications is 10am, Friday 20 March 2026. Any application
received after this date may not be included in the recruitment process.
We will be considering applications on a rolling basis. We therefore encourage early applications!
We will reply to all applicants with the outcome of their application within two weeks of the deadline.
If you would like feedback on your application, please reply to the email informing you of the
outcome of your application
