Please get in touch with us if you have any questions or concerns. Our Box Office team are available on 0300 999 1000 or by emailing Box.Office@operahollandpark.com. We are always looking to improve access to Opera Holland Park, so if you have any comments or requests we would love to hear from you.

Step free and level access

  • Access to the theatre site is step-free via both the East and West Gates. There is a short hill with a steep gradient at the West Gate, so the East Gate is most appropriate for those using a self-propelled wheelchair.
  • There is level access to the bar, Box Office and programme desk.
  • The East Deck and Dutch Garden Lounge picnic areas are accessible by ramp, as well as The Ensemble Bar and all toilet facilities, including a unisex accessible toilet.
  • There is a ramp into the auditorium at the front on both sides. Access to rows AA in the side blocks of the auditorium is step-free, and there is one small step to row A in the centre block.
  • Four wheelchair spaces are available in row AA of the auditorium – two on each side, all with an accompanying carer seat. These spaces can accommodate a motorised wheelchair of up to 1.2m in length. Please see the Access tickets and booking section here for more information on how to book a wheelchair space.

Further mobility access information:

  • There is a short flight of stone steps leading to the central gate of the theatre.
  • The Terrace picnic area is accessible by a short flight of uneven stone steps.
  • The Mezzanine picnic area is up two flights of carpeted steps and down a further short flight of steps.
  • There are no hand rails on the seating stand inside the auditorium, but our Front of House team can assist you to your seat.
  • Mobility scooters must be left outside the auditorium, and we will provide a covered area for these.

 

Parking and drops offs

Unfortunately there is no disabled parking available at the Opera Holland Park Theatre, which is situated in the middle of Holland Park. The closest car park is the Abbotsbury Road Car Park, a five minute walk from the theatre (approximately 100 metres).

If you would like to be dropped off closer to the theatre, there is a step free walk up a gentle slope from Ilchester Place to the theatre’s West Gate or a flat step free walk from Duchess of Bedford’s Walk to the theatre’s East Gate.

Wheelchair users and anyone with mobility needs can be dropped off by car in the turning circle outside the theatre’s West Gate, next to the Holland Park Café. However, permission to drive into the park via the Ilchester Place entrance must be arranged in advance via the Parks Police on 0300 3655 101 or parkspolice@rbkc.gov.uk.

 

Assisted wheelchairs

A limited number of assisted wheelchairs are available to help patrons move around the site. These can either be borrowed for a short time or our Front of House stewards can assist you within the theatre site.

If you wish to make use of one of the assisted wheelchairs, they can be collected from and returned to the stewards. Our stewards are on hand to help any patrons in assisted wheelchair from the East or West Gates to their seat, or a suitable seating area within the theatre site.

Unfortunately, as our staff are not able to work beyond the boundary of the theatre site, we cannot collect patrons from the car park. You are welcome to use one of the wheelchairs to make your own way from the car park to the theatre.

To allow the assisted wheelchairs to be available for as many people as possible, they cannot be booked for exclusive use for a whole evening.

Please call the Box Office on 0300 999 1000 to advise us if you or any of your party require the use of an assisted wheelchair, and if you would like a steward to assist you from the theatre gates.

 

Access tickets and booking

We offer half price access tickets to all opera and ballet performances at the theatre for access bookers and one companion or carer. For a patron to qualify for access tickets they must fall into at least one of the following categories:

  • Registered disabled
  • Have a blue badge
  • Receive PIP
  • Receive funds from the DVLA
  • Have a Disabled Persons Freedom Pass or Railcard

Access tickets can be booked either by calling the Box Office on 0300 999 1000 or online. After booking, the Box Office will contact you to verify your eligibility.

Booking Instructions

  1. Ensure you log in before you begin the booking process
  2. If you have not yet identified your access needs to us, go to Other Preferences under My Account, tick any options which are relevant to you, then scroll down and click save
  3. Select the performance you wish to attend
  4. Select your seats – the half price access ticket offer applies to all seats in Price Bands B (Red), C (Green) and D (Yellow). Please also note that only those who have self-identified as a Wheelchair User will be able to access the wheelchair accessible and accompanying carer seats, which appear in Row AA marked by a wheelchair symbol or a star. 
  5. Once you have selected your tickets, click Continue at the bottom of the screen
  6. On the next screen, ensure that you have selected the Access ticket type for all applicable tickets from the drop down. Your discount will not be applied until you reach the Basket stage, where you will see your saving alongside the discounted ticket price, so keep clicking through

When booking online, the access discount will only apply to one pair of tickets per production. If you wish to book more than one pair of access tickets for any of our productions, please call the Box Office on 0300 999 1000 or email us via BoxOffice@operahollandpark.com.

 

Audio-description, Touch Tours and Assistance Dogs

The performance of Rigoletto on Sunday 21 June at 2pm will be audio-described. Audio-description is a live, verbal commentary relayed through hearing enhancement headsets, to assist patrons who are blind or partially sighted. It helps set the scene of the show, describing settings, characters, costumes and action on stage throughout the performance.

Before this performance there will be a Touch Tour, beginning at 1pm. A Touch Tour gives blind and partially sighted patrons the opportunity to go up on stage and touch scenery, props and costumes before the performance, enhancing their experience of the opera. The Touch Tour is free to attend and open to all, but you must pre-book a ticket if you wish to attend.

Tickets for this performance and for the Touch Tour can be purchased online or via the Box Office once booking opens, and we welcome anyone who would benefit from these services to make use of them. Blind and partially sighted patrons are also entitled to purchase half price Access tickets. Find out more about this service here.

 

Relaxed Performances

The performance of Rigoletto on Sunday 21 June at 2pm will be a Relaxed Performance. A Relaxed Performance offers a warm welcome to people who find it difficult to follow the usual conventions of theatre behaviour, including those with learning disabilities, movement disorders, autistic spectrum disorder or other neurological conditions.

Many other people may choose to attend a Relaxed Performance either as an access requirement or because they like the inclusive environment. The performance offers a laid-back approach to noises and movement from the audience, giving everyone permission to relax and respond naturally.

Tickets for this performance can be purchased online or via the Box Office once booking opens. Patrons wishing to attend the Relaxed Performance may be eligible for half price Access tickets. Find out more here.

 

Dementia Friendly Theatre

In 2018 we became London’s first dementia-friendly opera company. All our staff are trained as Dementia Friends by our partners at Resonate Arts, and our theatre has been accredited as being accessible for those living with dementia. If you or anyone in your party needs any additional support, please don’t hesitate to talk to one of our Front of House stewards.

As well as being a Dementia Friendly theatre, we run a number of projects through our Inspire programme aimed at those living with dementia. For more information or to get involved, please email inspire@operahollandpark.com.

 

Hearing Loop

Unfortunately, our theatre does not have a Hearing Loop system in place. If you are interested in attending one of our pre-season events, please get in touch with us or the venue, and we will be able to advise you of whether there is a Hearing Loop system available.