Access for people who use a wheelchair or a mobility scooter

We have the following dedicated spaces and provisions for wheelchair users:

  • Four wheelchair spaces, two on either side of the auditorium, with step-free access
  • Step-free access to row A in the middle block and rows AA in the side blocks of the auditorium
  • An updated unisex toilet
  • Step-free access to the theatre site via the East Gate (from Duchess of Bedford’s Gate, off Phillimore Gardens), and to The East Deck and Dutch Garden Lounge picnic areas, as well as The Ensemble VIP Bar.

Wheelchair spaces can be booked by calling the Box Office on 0300 999 1000.

Access for people who are blind or have a visual impairment

We offer audio-described performances, with a touch tour on specific dates throughout the season, as part of our Inspire programme. The audio-described performance in 2019 will be Un ballo in maschera on Sunday 16 June at 2pm, with a touch tour at 1pm. To book the audio-described service and a place on the touch tour, please call our Box Office on 0300 999 1000.

Assistance dogs are welcome inside the auditorium for all performances and events. We are also happy to look after assistance dogs during the show – the choice is yours. To book this facility, please contact our Box Office on 0300 999 1000.

Disabled parking

Opera Holland Park Theatre is situated in the middle of Holland Park, London W8 6LU. Unfortunately there is no disabled parking at the theatre itself. The closest car park is the Abbotsbury Road car park, a short distance from the theatre.

Wheelchair users and others with mobility difficulties can be dropped off by car outside our West Gate by the café, via the Ilchester Place entrance. Priority permission to drive into the park must be arranged via the Parks Police on 0300 3655 101 or parkspolice@rbkc.gov.uk.

We have assisted wheelchairs available for use by patrons. If you wish to make use of our wheelchairs, they must be collected from and returned to the Front of House stewards. Stewards can assist you with a wheelchair either from the East Gate (near Duchess of Bedford’s Gate) or from the West Gate. Unfortunately, our staff are not able to work beyond this boundary so cannot collect patrons from the car park.

Please call the Box Office on 0300 999 1000 to advise us if you or any of your party require the use of a wheelchair, or need picking up from the West Gate.

Access tickets

We offer access tickets in Bands C and D (wheelchair seats are in Band C). Access bookers are entitled to one half-price ticket for themselves and one half-price companion ticket.

For a patron to qualify for access tickets they must be registered disabled, have either a blue badge, receive PIP or receive funds from the DVLA. Please note that all access tickets must be collected from the Box Office so that eligibility can be checked and a steward can welcome and assist you.

Dementia-friendly theatre

In 2018 we became London’s first dementia-friendly opera company. All our Front of House staff are trained as Dementia Friends, and we run a number of programmes aimed at those living with dementia. For more information or to get involved, please click here or email inspire@operahollandpark.com.

Get in touch

If you have any queries please do not hesitate to get in touch with our Box Office on 0300 999 1000, or email box.office@operahollandpark.com.