We take your experience very seriously in everything we do and want to make sure that you are happy with how you are treated by us as fundraisers.
Mistakes can happen for a variety of reasons and our supporters and members are understanding when such errors do occur. When our performance does fall below the standards we set ourselves, we endeavour to respond to you and to remedy the situation as quickly as possible.
If at any point you do feel that you haven’t received the service you should have, including from our partners, please contact the Development team and we will be happy to help.
If you have serious concern about how we fundraise or would like to raise a complaint about our fundraising, please contact Stephen Wilkinson, Head of Development on firstname.lastname@example.org or 020 3846 6220.
Our promise to you:
- We will record your complaint
- We will investigate your complaint and respond to you with the outcome within 28 days
- We will treat your complaint with professionalism, politeness and respect
- We will keep your complaint on record and use it to improve how we work and the services we provide
If you are not satisfied with the outcome of your complaint, you may contact the Fundraising Regulator within two months.
Thank you for all you do for Opera Holland Park.